Contact us
Questions, feedback, or need assistance? Our team is just a message away. Reach out anytime; we'd love to hear from you.
How do I place an order on Atlance?
Placing an order on Atlance is quick and easy. Follow the steps below:
- Browse our collection and find the product you want.
- Select your size and color/variant.
- Click "Add to Cart."
- Once done shopping, click the cart icon and review your items.
- Click "Checkout."
- Enter your shipping address and contact details.
- Choose your payment method (UPI, card, netbanking, or Cash on Delivery if available).
- Review your order summary and click "Place Order."
You'll get an order confirmation via email/SMS with your order details.
💡 Tip: Get a flat 10% off when you choose a prepaid payment method (UPI/card/netbanking) instead of Cash on Delivery!
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders, save addresses, and request returns/exchanges more easily.
Is Cash on Delivery (COD) available on all orders? Are there any COD charges?
Yes, COD is available on most orders. A ₹99 COD charge applies to Cash on Delivery orders. To avoid this, you can choose a prepaid payment method and also enjoy a flat 10% off!
When will my order be dispatched?
Orders are typically dispatched within 24 to 48 working hours after being placed. You'll receive a shipping confirmation with tracking details via email/SMS once your order is on its way.
Please note that dispatch may take slightly longer during sale periods or due to unforeseen circumstances.
I ordered multiple items. Will they arrive in one package or separately?
Depending on stock availability, your items may be shipped together or in separate packages. You'll receive an order status update via SMS/WhatsApp for each shipment.
How can I track my order?
We'll keep you updated on your order status via SMS and WhatsApp. You can also log in to your account on our website and check the "Order History" section for real-time updates on your order status.
How do I cancel my order?
You can cancel your order in two easy ways:
- Online: Log in to your account, go to "Order History," find your order, and click the "Cancel Order" button.
- Via WhatsApp/Call: Reach out to our support team on WhatsApp or give us a call with your order details, and we'll process the cancellation for you.
Can I cancel my order after it has been dispatched?
Unfortunately, once an order has been dispatched, it cannot be cancelled. However, you may refuse the delivery when it arrives or contact us via WhatsApp or call, and we'll be happy to assist you. As the shipment has already been processed, the applicable shipping charges may be deducted from the refund amount. We appreciate your understanding.
How do I return or exchange my order?
We want you to love what you ordered! If it's not the right fit, here's how to return or exchange it:
- Initiate a request: Log in to your account, go to "Easy Exchanges," select the order, and click "Return/Exchange." Or reach out to us via WhatsApp or by phone with your order details.
- Share the reason: Let us know if you'd like a size/product exchange or a refund, along with the reason.
- Pack the item: Keep the product unused, with original tags and packaging intact.
- Pickup/Drop-off: Our courier partner will pick up the item from your address (or we'll share a drop-off address, if applicable).
- Processing: Once we receive and inspect the item, we'll process your exchange or refund.
When will I get my refund after returning the product?
Once we receive and inspect the returned product, your refund will be processed within 5–7 business days. The amount will be credited to your original payment method (or to your bank account for COD orders).
When will I get my refund for an RTO (Return to Origin) order?
If your order gets returned to us due to non-delivery (RTO) — for reasons like being unreachable, address issues, or refusing delivery — your refund for prepaid orders will be processed within 5–7 business days once the item reaches our warehouse. COD orders don't require a refund since no payment was made in advance.
When will I get my exchange order?
Once we receive and inspect the returned item, your exchange order will be dispatched within 24 to 48 hours. You'll receive the tracking/order status update via SMS/WhatsApp once it's shipped.
What should I do if I received the wrong or missing product?
We're sorry for the inconvenience! Please inform us within 24 hours of delivery. To help us resolve it quickly, please share:
- The condition of the packet at the time of delivery
- Clear images of the packet, shipping label, and product — all within 24 hours of delivery
You can reach us at:
📧 Email: support@atlance.in
📞 Call: 8429291929
Once verified, our team will arrange a replacement, exchange.
What if I receive a damaged or defective product?
We're sorry to hear that! Please inform us within 24 hours of delivery. To help us resolve it quickly, please share:
- The condition of the packet at the time of delivery
- Clear images of the packet, shipping label, and damaged/defective product — all within 24 hours of delivery
You can reach us at:
📧 Email: support@atlance.in
📞 Call: 8429291929
Once verified, our team will arrange a replacement, exchange.
What if I face a courier delivery issue (fake remarks or no delivery attempt)?
We're sorry for the inconvenience! If your courier shows a delivery attempt remark (like "customer not available" or "delivery attempted") but no one actually contacted you, please inform us within 24 hours of the remark being updated. Share your order ID and any relevant details, and reach out to us at:
📧 Email: support@atlance.in
📞 Call: 8429291929
Our team will investigate the issue with the courier partner and ensure your order reaches you as soon as possible.
What if my area/pincode is not serviceable for pickup? Can I self-courier my return?
Yes! If pickup is not available in your area, you can self-ship the product to us. Please follow these steps:
- Pack the product securely to avoid loss or damage during transit.
- Mention your Order ID and registered mobile number on the package.
- Items must be unused, with original tags and packaging intact.
- Ship the package to:
D.45/1/1, MIDC, Old Kumbhari Naka, Opp Lakshminarayan Talkies, Solapur–413006
What if my payment failed but the amount was debited (order not placed)?
Don't worry — this usually happens due to a temporary bank/server issue. In most cases, the debited amount is automatically refunded by your bank within 5–7 business days.
If you don't receive the refund within this time:
- Check your bank statement for the transaction reference number.
- Contact us with your registered mobile number, the debited amount, and the transaction reference number at:
📧 Email: support@atlance.in
📞 Call: 8429291929
We'll investigate with our payment gateway and ensure your refund is processed or your order is placed.
Can I change my phone number or address after placing the order?
Yes, but only before the order is dispatched. Please contact us as soon as possible with your order ID and the updated details at:
📧 Email: support@atlance.in
📞 Call: 8429291929
Once the order is dispatched, we won't be able to make changes to the shipping address or contact number.
What payment methods are available?
We offer the following payment options for a smooth checkout experience:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Credit/Debit Cards
- Net Banking
- Cash on Delivery (COD)
💡 Get a flat 10% off when you choose any prepaid payment method instead of COD!
How do I choose the correct size?
To help you find the perfect fit, we provide a detailed size chart on every product page. Simply click on the "Size Chart" link near the size selection options to compare your measurements (chest, waist, length, etc.) with our size guide.
If you're still unsure, feel free to reach out to us via WhatsApp or call 8429291929, and our team will help you pick the right size.
Do you deliver all over India?
Yes, we deliver almost all over India! If you'd like to check delivery availability for your specific pincode, feel free to contact our support team via WhatsApp or call 8429291929, and they'll assist you.
How do I contact Atlance customer support?
We're here to help! You can reach us through:
📧 Email: support@atlance.in
📞 Call/WhatsApp: 8429291929